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PAI ATM Services Group (PAI), is the nation’s largest ATM deployer and was awarded the Convenience Store Decisions Reader’s Choice Award for being the nation’s top performing ATM company in 2006 and 2007. PAI has also been named by INC Magazine as one of the nation’s fastest growing privately-held companies in 1999, 2000, 2004, 2005, 2006, 2007 and 2008. With over 15 years of experience in the ATM industry, we offer advantages unmatched by other companies – financial stability, security, service and support. PAI is uniquely qualified to provide the right ATM solution for your business based on our company’s track record in successfully implementing similar solutions. Our technical support and call center capabilities will ensure the success of project implementation and long term support. Technical Support Capabilities
We provide our customers with the best 1st and 2nd line maintenance service in the industry. With a combined experience in the ATM industry of 55 years, our Technical Services team is one of the best in the country. Our Technical Service Center receives an average of 1500 customer calls each month with an average speed of answer of 20 seconds or less. Over 90% of all customer issues can be handled directly over the phone, however we have highly trained service technicians across the country who can make on-site repairs usually within 24 to 48 hours. Additionally, we maintain a parts warehouse with approximately $300,000 in parts inventory, so there is rarely ever a delay if an ATM needs a new part. We monitor all of our terminals’ transaction activity via the Internet and provide every customer with access to our 24-hour technical support help desk. That means when we have to send out a technician, they know where they are going and why, so first time fixes are the rule, not the exception.
Fast reactions require real-time monitoring for terminals that are out of order, need replenishment, or that are no longer communicating with the network. Automation also takes the guesswork out of failure detection and technician dispatch. With our support network, an expert is assigned responsibility for fault resolution – either remotely or by managing an on-site visit to fix the problem. Real expertise means shorter resolution times. Furthermore, through management reports and automatic problem detection, PAI’s incident management allows us to identify trends and predict possible failures in advance. Service Level Support Info
PAI monitors all ATMs 24 hours a day to ensure that they are running and generating income for our customers and we have call-in support 24/7.
Additionally, PAI now offers customers (at no cost) additional support with our proprietary web-based interactive reporting system which provide you and us with up-to-the-minute information about your ATMs wherever and whenever 24/7. ATM Reports Overview
With ATM Reports you have the ability to retrieve timely, up-to-the-minute information from any of your ATMs 24/7. This feature ensures that your ATMs are running and generating income not down because of lack of money or some other reason. With Mobile Alerts you can have the system remind you by fax, email or text message when it is time to reload your terminal or when the money level reaches a specific amount. With Mobile Alerts you can also be notified when there is a customer dispute. After all, your ATM is generating your income and you need to know if there is a problem. In order to predict future usage, the forecasting tool can look at usage over a few days, weeks or months to create a report which will enable you to estimate future income as well as determine when you may need to set up reminders for loading cash. Additional Benefits - Daily Download Report: Displays and/or downloads settled transaction data. You can use this information for download into a third party desktop application.
- Daily Transaction Chart: Summarizes settled transaction data to display total transaction counts over time in a conveniently organized chart.
- Funds Movement Report: Summarizes settled transaction data to show monies transferred into specific bank accounts. You can run the report 'By Terminal' or 'By Acct'.
- Response Code Report: Summarizes settled transaction data to show the total number of requests which were approved, denied, reversed, etc. You can use this information to spot problem terminals which are generating higher-than-expected numbers of errors.
- Terminal Transaction Data Report: Summarizes Surcharge and Interchange by Settlement Date for each Terminal in your network.
- Terminal Split Summary Report: Summarizes settled transaction data to show the total number of transactions for each terminal, along with a detailed breakdown of how the revenue was split.
- Terminal Status Report: Displays information about the health of your terminals. Use this information to stay on top of the cash balance and the physical status of your terminals anytime day or night.
- Workflow Report: This report enables you to track check the status of any workflow within the PAI system regarding your ATMs. You can even drill into the workflow and read the notes and see the status including new set-ups, and any terminal changes.
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